EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.  

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. 

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.  

About the role:
The Head of Managed Services & Marketing is responsible for leading the company’s managed services function while also driving the overall marketing strategy. This role combines operational excellence, client service leadership, and strategic marketing to ensure high-quality service delivery, strong customer retention, and consistent brand growth.

What you’ll get to do:

Managed Services Leadership:

• Lead and develop the Managed Services team to ensure high-quality, scalable, and efficient service delivery.

• Own service performance metrics (SLA, CSAT, NPS, retention, upsell).

• Design and improve service processes, onboarding, and account management frameworks.

• Act as executive sponsor for key accounts and strategic clients.

• Ensure profitability and continuous improvement of managed service offerings.

Marketing Strategy & Execution:

• Define and execute the company’s marketing strategy aligned with business goals.

• Oversee brand positioning, messaging, and go-to-market initiatives.

• Lead demand generation, campaigns, content, and digital marketing.

• Partner closely with Sales to support pipeline growth and deal enablement.

• Own marketing KPIs (MQLs, CAC, conversion rates, ROI).

Cross-Functional Leadership:

• Collaborate with Sales, Product, Finance, and Operations on growth initiatives.

• Translate customer insights into product and service improvements.

• Manage budgets, forecasting, and resource planning.

• Build, mentor, and scale both teams.

What we’re looking for:

• 7+ years of experience in Managed Services, Customer Success, Marketing, or related leadership roles.

• Proven track record in service delivery management and marketing strategy execution.

• Strong commercial mindset with experience driving revenue and retention.

• Excellent leadership, communication, and stakeholder management skills.

• Experience in B2B / SaaS / IT services environments is a strong plus.

Here's what we offer:

• Start with 24 days of annual leave, with 2 additional days added each year, up to 34 days by your fifth year with us;

• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year;

• Benefit from two Free Fridays each year, limited to one per quarter; 

• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training; 

• Daily catered lunch or monthly lunch allowance; 

• Private Medical Subscription; 

• Gym allowance; 

• Team-building activities in various locations.  

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.