This website uses cookies to ensure you get the best experience.

EveryMatrix and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Google
Skip to main content
EveryMatrix career site
CasinoEngine · Sliema, Bucharest · Hybrid

Chief Operating Officer - Casino

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.  

But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across fifteen offices in Europe and Asia, we're all united by our love forinnovation and teamwork. 

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.  

About the job:

Chief Operating Officer Casino will be responsible for driving the overall operational efficiency, scalability, and reliability of the Casino business. This role consolidates core operational teams within the Casino function and leads key transformation initiatives to support future growth. The COO ensures that casino products and content are delivered, launched, and operated in a controlled, efficient, and scalable manner.

Key Responsibilities:

Operational Ownership:

  • Oversee the Casino operating model to ensure stability, scalability, and operational excellence.

  • Define, monitor, and report on operational KPIs, SLAs, and service standards.

  • Embed regulatory, compliance, and risk requirements across all operational processes.

  • Enhance the user experience through AI-driven solutions and automation.

  • Build and maintain strategic partnerships with vendors and third-party providers.

  • Manage operating budgets, vendor contracts, and resource allocations to optimize cost efficiency.

  • Foster a high-performance, accountable culture within a diverse, multicultural team.

Casino Support:

  • Maintain end-to-end accountability for support operations across all casino products, including Slots.

  • Ensure efficient incident, escalation, and problem management processes.

  • Drive continuous improvements in support tools, knowledge management, and overall service quality.

Casino Configuration:

  • Lead configuration, enablement, and operational readiness of all Casino products.

  • Drive transformational initiatives to redesign workflows, tools, and data models.

  • Reduce time-to-market, manual efforts, and errors through automation and standardization.

  • Act as the operational bridge between Product, Engineering, and Commercial teams during onboarding.

Vendor Operations:

  • Develop and scale Vendor Operations as a dedicated function.

  • Manage all operational interactions with vendors, including
    o   Intake and validation of new game data.
    o   Ongoing vendor operational requirements.
    o   Change management and updates.

  • Lead operational improvement initiatives to enhance and automate vendor-related processes.

What we’re looking for:

  • Bachelor’s degree in Business, Operations, or a related field; advanced degree preferred.

  • Minimum 10–12 years of experience in casino/gaming operations or related industries, with a proven track record of operational leadership.

  • Fluent in English (both written and spoken).

  • Strong resilience, adaptability, and ability to perform under pressure.

  • Deep understanding of regulatory, compliance, and risk frameworks.

  • Experience driving operational transformation, automation, and efficiency improvements.

  • Excellent collaboration, stakeholder management, and vendor management skills.

Here's what we offer: 

  • Start with a competitive number of annual leave days, increasing as you grow with us. 

  • Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year. 

  • 3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days. 

  • Benefit from two Free Fridays each year, limited to one per quarter. 

  • Access to an Employee Assistance Program through TELUS Health

Parental Support: 

  • Additional paid leave to support new parents, with options tailored for maternity and paternity. 

  • Flexible remote work opportunities during the first months of parenthood. 

Benefits and Perks: 

  • Monthly lunch allowance. 

  • Gym Membership. 

  • Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.  

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! 

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer GamblingCertification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions. 

Department
CasinoEngine
Locations
Sliema, Bucharest
Remote status
Hybrid
Employment type
Full-time
Business Unit
CasinoEngine
Remote
Hybrid
More jobs
CasinoEngine · Sliema, Bucharest · Hybrid

Chief Operating Officer - Casino

Loading application form

Already working at EveryMatrix?

Let’s recruit together and find your next colleague.

Applicant tracking system by Teamtailor